Shipping policy
Shipping Policy – Charlies Market Ltd
Last updated: [Insert Date]
This Shipping Policy is compliant with applicable UK consumer law and EU consumer protection regulations and applies to all orders placed with Charlies Market Ltd.
This Shipping Policy applies to all orders placed with Charlies Market Ltd.
Thank you for shopping with us! This Shipping Policy explains how orders are processed, shipped, and delivered. Please read it carefully before placing an order.
1. Order Processing Time
• All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation.
• This timeframe complies with UK and EU consumer regulations regarding order handling and dispatch.
• You will receive confirmation once your order has been dispatched, including tracking details where available.
2. Shipping Time & Delivery Estimates
As a dropshipping retailer, products are shipped directly from our trusted suppliers.
• Estimated delivery time: 7–21 business days
• Delivery times depend on destination, supplier location, and customs processing (where applicable).
• In accordance with UK and EU consumer law, delivery will be completed within 30 days of order confirmation unless otherwise agreed.
Delivery times are estimates and may vary due to factors outside our control.
3. Shipping Rates
• Shipping costs are calculated at checkout and depend on your location and the items ordered.
• From time to time, we may offer free shipping promotions, which will be clearly stated on our website.
4. Order Tracking
• Tracking information will be provided via email once your order has shipped.
• Please allow 3–7 days for tracking updates to appear, as some carriers take time to register shipments in their systems.
If you have not received tracking information after this period, please contact us.
5. Shipping Destinations
• We currently ship to the United Kingdom and countries within the European Union (EU).
• Delivery times may vary depending on your location and local postal services.
• At this time, we do not ship outside the UK and EU.
6. Customs, Duties & Taxes
• Orders shipped within the UK generally do not incur customs charges.
• EU customers may be subject to VAT, customs duties, or import fees depending on local regulations.
• Any such charges are the responsibility of the customer and are not included in the product price or shipping cost, in accordance with EU and UK import regulations.
• Charlies Market Ltd is not responsible for delays caused by customs authorities.
7. Incorrect Address & Failed Delivery
• Please ensure that your shipping address is correct at checkout.
• We are not responsible for orders shipped to incorrectly provided addresses.
• If an order is returned to the supplier due to an incorrect address or failed delivery, reshipping costs may apply.
8. Lost, Stolen, or Delayed Packages
• If your order has not arrived within 30 days, please contact us so we can investigate and provide an appropriate resolution in line with UK and EU consumer protection laws.
• Where a package is confirmed lost in transit, we will offer a replacement or refund as required by law.
• Once an order is marked as delivered by the carrier, responsibility transfers to the customer. However, we will assist with carrier investigations where possible.
9. Multiple Shipments
• If you order multiple items, they may be shipped separately due to different supplier locations.
• You may receive multiple tracking numbers for a single order.
10. Contact Us
If you have any questions about this Shipping Policy or your order, please contact Charlies Market Ltd:
• Email: info@charliesmarketltd.com
• Response time: We aim to respond to all enquiries within 24 hours (excluding weekends and public holidays).
Thank you for shopping with Charlies Market Ltd.